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Delivery & Returns

Customs & duty charges

The recipient of the products is responsible for all customs and import duty charges in relation to the purchased goods. Any other additional charges necessary to clear package through customs will also be paid in full by the recipient. Unfortunately, we are unable to advise or provide any assistance on these processes and can only recommend you to contact your local customs office to obtain further information.

Return policy

Within 30 days, an incorrect supplied item can be returned to CHAPTER PLANET for a full refund. Products must be returned in their original condition and packaging with all included parts. Make sure your parcel is packed securely as it is your responsibility to return the item in the same condition it was delivered to you. All items will be inspected upon return. Please provide us with proof of postage as a lost item will not be refunded. The cost of returns is paid by the customer.

Please contact us at info@chapterplanet.com so we can assist you in doing so.

PER ORDER, 5 ADDITIONAL TREES ARE PLANTED TO OFFSET TRANSPORTATION EMISSIONS